FacilGo + Solidago: All Systems Go for Streamlining Maintenance
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Darrell and I were thrilled to be on stage at the upcoming NMHC OPTECH conference to discuss the extraordinary results we produced for Solidago, a property management company formed when its founders decided to take a personal approach to maintaining their portfolio.
Multifamily residential companies face serious challenges maintaining multiple properties. Traditional models are outdated and needlessly costly, leading to dissatisfied residents and high turnover. These models also have no efficient way to handle resident chargebacks.
Meeting the Client’s Needs
Founded to reimagine management services by focusing on residents with superior quality and services, Solidago oversees more than 10,000 affordable units across multiple states. With its diverse range of unique properties, Solidago needed a platform that could improve the resident experience, centralize processes, reduce costs, and make chargebacks painless.
When choosing a platform, Solidago was looking to:
- Establish reliable property maintenance processes.
- Monitor and manage day-to-day tasks.
- Perform preventative maintenance and NSPIRE preparation.
- Manage operations using detailed data and insights.
The FacilGo Fix
With its AI-powered maintenance and renovation software platform, FacilGo was the obvious choice for optimization, data analytics, and the efficiency Solidago was looking for. FacilGo offered reliable and reproducible results for property management throughout all Solidago assets, monitoring service requests and the day-to-day work on all sites while providing insights about work in progress.
FacilGo worked hard to make onboarding easy, and to support and empower the Solidago team. Both teams still have biweekly phone calls, and FacilGo provides onsite training to walk team members through any features.
86% > 50%
We’re proud to report the dramatic results Solidago saw after only one year with FacilGo. Solidago maintenance tickets rose from 50% to 86% on-time completion. FacilGo implemented a preventive maintenance program to spell tasks out and track completion. Now Solidago personnel can look at any property on their dashboard and find the next task. FacilGo even helps grade maintenance task performance and lets Solidago staff sync best practices, allowing teams in Tennessee and Dallas to perform the same inspections
Beyond offering trackable and consistent results across all properties, FacilGo gave the Solidago team the perspective to improve their best practices. With the ability to view a normalized view of each property across each step of their maintenance process, all Solidago data was utilized to show the costs of turnover in supplies and services, and to fuel continuous improvement.
Solidago leverages FacilGo to reduce the supply costs, handle chargebacks, and improve ROI. For procurement, FacilGo helps to secure the best pricing, and provides an ideal framework for preventative maintenance and NSPIRE readiness. FacilGo automatically tracks the best parts and the Solidago team’s preferred contractors and rates.
Today, the Solidago team is using data provided by FacilGo to standardize work orders. Comparing evolving datasets helps leaders find places to improve. Ultimately, FacilGo helped Solidago provide the premium property management around which the company was built, while simplifying and refining their processes. For Solidago and all FacilGo clients, our platform is easy to implement, simple to use, and offers superior outcomes.
