Author name: Brad Chandler

Brad was the Industry Principal responsible for driving sales and development of Yardi’s Procure to Pay solution. Prior to Yardi, Brad was VP of Product Management at SiteStuff until the acquisition by Yardi in 2007. Brad brings over 25 years of seasoned leadership in the SFR and MF property technology market. He has a degree in Mechanical Engineering from the Virginia Military Institute, a Masters in Engineering Management from St. Martins’ College, and a Masters in Business Administration from the University of Texas at Austin. Brad also served as an officer in the United States Air Force.

Brad Chandler

Why an Integrated Maintenance Platform is a Smarter Investment Than Standalone Modules

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In the multifamily housing industry, effective maintenance management is the cornerstone of operational success and resident satisfaction. Yet, many organizations still rely on standalone modules for specific tasks like inspections, work orders, and procurement. While these individual tools can address isolated needs, they often fall short in delivering the holistic efficiency and insights that an …

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How AI-Powered Call Centers Outperform, Cost Less, and Elevate the Resident Experience

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Resident satisfaction can make or break a company’s reputation in property management. Traditional call centers, often reliant on outdated IVR (Interactive Voice Response) systems and human agents, struggle to meet the growing demands for efficiency, responsiveness, and cost-effectiveness. Enter AI-powered call centers – a transformative solution reshaping how businesses interact with residents. Here’s why AI-powered …

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Centralizing Maintenance Across Your Entire Portfolio: A Guide to Efficiency and Cost Savings

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Centralized maintenance enables a multitude of benefits to organizations, enhancing overall efficiency and productivity. With the talent pool shrinking and a maintenance staff turnover rate as high as 65%, consolidating maintenance activities under a single solution eliminates context switching and efficiently allocates staff workload. Properties can achieve a streamlined workflow where tasks are prioritized and …

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How AI Can Help Transform Your Call Center

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Explore how AI is revolutionizing call centers by enhancing efficiency, reducing costs, and improving customer satisfaction. The Role of AI in Modernizing Call Center Operations Artificial Intelligence (AI) is playing a pivotal role in transforming call center operations. By automating repetitive tasks, AI allows human agents to focus on more complex issues requiring personal interaction, …

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Simplify Procurement & Compliance and Increase Resident Satisfaction with FacilGo® for Affordable Housing

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Discover how FacilGo® revolutionizes procurement and compliance processes in affordable housing, enhancing both efficiency and resident satisfaction. Exploring the Core Features of FacilGo® for Affordable Housing FacilGo® for Affordable Housing offers a comprehensive platform that simplifies procurement and ensures compliance while enhancing resident satisfaction. The platform is designed to streamline maintenance operations, reducing mundane tasks …

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Data Driven Decisions: Your Key to Maintenance Success

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Unlock the full potential of your maintenance operations with data-driven decisions. This blog explores how leveraging analytics can transform your maintenance strategies, reduce costs, and enhance efficiency. The Importance of Data in Modern Maintenance Strategies In the realm of maintenance operations, data has become an indispensable asset. With the increasing complexity of modern infrastructure and …

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Tech’s Effect on the Challenges of Affordable Housing

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The challenges affordable housing providers face can be demanding. Managing hundreds of work orders, tight budgets, navigating HUD’s new NSPIRE inspection regulations, and ensuring resident well-being is a lot to juggle. Legacy systems, outdated processes, and potential non-compliance fines can make these challenges even more daunting. How Tech Can Help with Pre-NSPIRE Inspections HUD’s new …

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Find the Hidden Profit Potential Within Your Maintenance Program

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Maintenance programs are a necessary but often costly aspect of property operations. Traditionally viewed as a cost center, a well-structured maintenance program can be transformed into a powerful tool for generating revenue and boosting resident satisfaction. Here we explore a paradigm shift in property maintenance, highlighting key strategies to unlock the hidden ROI potential within …

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Stop Reacting, Start Predicting: How FacilGo® Data Insights Revolutionizes Real Estate Maintenance

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Managing your maintenance process across disparate applications is clunky and inefficient. Not only do you have to hop between applications to manage the many moving parts of your maintenance process, but when it comes to analyzing your data, are you able to see how each part of your process works together? How do you gain …

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The AI Revolution in Property Management: Transforming Maintenance for the Future

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Is your property management company drowning in reactive maintenance? Are surprise repairs, breakdowns, and frustrated residents eating away at your resources, budget, and bottom line? The good news is, there’s a smarter way to manage your maintenance. Artificial Intelligence (AI) is revolutionizing the way we approach maintenance, ushering in an era of proactive problem-solving and …

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