Author name: Ken Murai

By Ken Murai, CEO of FacilGo For years, maintenance in property management has operated with fragmented scheduling and inconsistent outsourcing decisions. Many companies rely on on-site teams to handle work orders manually, often leading to delays, unnecessary outsourcing costs, and inefficient technician utilization. At FacilGo, we’ve seen firsthand how companies that centralize scheduling and outsourcing …

The Smart Way to Centralize Scheduling and Outsourcing in Maintenance Read More »

Use AI to Streamline the Maintenance Pipeline and Improve Results By Ken Murai, CEO of FacilGo Everyone in property management knows how maintenance requests go: A resident flags an issue, and a staff member hustles to reply to the resident, then sends staff or an outside contractor to take care of the problem ASAP. But …

Smarter Intake, Stronger Teams Read More »

Optimal Results for Maintenance Teams and Outsourcing By Ken Murai, CEO of FacilGo Efficiency is the best way to succeed in an evolving residential property management industry. Companies can centralize scheduling and outsourcing to streamline their operations, a crucial strategy for minimizing costs and response times while maximizing workforce productivity. During a recent 20 for …

The Power of Centralization Read More »

Many Single-Family rental (SFR) and Multifamily (MF) rental owners opt to outsource the operations of their properties to third-party property managers. Owners, whether institutional investment funds, investor groups, or individuals, typically want to focus their energies on analyzing and making investments to maximize return and do not have the time nor skills to manage daily …

The Challenge of Maintenance in a Multi-PMS Environment Read More »

In the single-family rental (SFR) and multifamily (MF) rental markets, insurance claims play a vital role in safeguarding property owners, managers and residents against unforeseen damages and losses. Managing insurance claims efficiently and accurately is of utmost importance to these parties. Property owners and managers strive to streamline and tighten the claims process to minimize …

How Maintenance Software Can Streamline Insurance Claims Read More »

The property management industry is seeing unprecedented levels of labor shortages of maintenance personnel during a time when the need for maintenance services has never been higher. How does an organization provide a high level of service when there are so few maintenance personnel available? The answer is innovation and adaption; ubiquitous mobile technology and …

Maintenance Success Despite Labor Shortages Read More »