Author name: Ken Murai

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The Challenge of Maintenance in a Multi-PMS Environment

Many Single-Family rental (SFR) and Multifamily (MF) rental owners opt to outsource the operations of their properties to third-party property managers. Owners, whether institutional investment funds, investor groups, or individuals, typically want to focus their energies on analyzing and making investments to maximize return and do not have the time nor skills to manage daily …

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What Multifamily Can Learn From Single-Family Processes and Technology

In the ever-evolving landscape of property management, there are some valuable lessons to be learned from the single-family rental (SFR) market by multifamily (MF) owners and operators. This blog dives into the realm of maintenance processes and technology, shedding light on how MF operators can benefit from some of the practices employed by their SFR …

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How Maintenance Software Can Streamline Insurance Claims

How Maintenance Software Can Streamline Insurance Claims

In the single-family rental (SFR) and multifamily (MF) rental markets, insurance claims play a vital role in safeguarding property owners, managers and residents against unforeseen damages and losses. Managing insurance claims efficiently and accurately is of utmost importance to these parties. Property owners and managers strive to streamline and tighten the claims process to minimize …

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Maintenance Success Despite Labor Shortages

The property management industry is seeing unprecedented levels of labor shortages of maintenance personnel during a time when the need for maintenance services has never been higher. How does an organization provide a high level of service when there are so few maintenance personnel available? The answer is innovation and adaption; ubiquitous mobile technology and …

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Top 5 Tools for Managing Renovations

Real Estate portfolios strive to increase asset value by pursuing renovations and other strategies. Yet the tools available to manage such strategies haven’t changed dramatically even as technology has continued to evolve. To understand the pros and cons of the various available tools, one needs to understand the key criteria considered to renovate. Then, one […]

Top 5 Turn Issues and How to Solve Them

What a Summer!! Turns are behind us and now, it’s time to assess what we did, how we did it, and how we can improve the process and resident experience for next time. Here at FacilGo®, we experienced a lot with property managers over these last few months and wanted to share some of that […]