One of the best ways for companies to manage their costs and improve their overall efficiency is by centralizing their maintenance operations. This can lead to significant improvements in cost savings and overall service quality – but it requires a commitment to creating repeatable processes and leveraging data. Here are some strategies that can help …
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The key to success in any industry is scalability. Companies that can streamline their operational costs have a massive advantage when they expand because they don’t have to double their costs every time they double the size of their businesses. The residential property industry is no different, which is why savvy operators of multifamily and …
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Understanding the Role of Property Upkeep in Resident Retention Maintenance is a fundamental aspect of property management that directly impacts resident satisfaction – and renewal rates. In multifamily properties, the quality of maintenance can significantly influence the overall living experience, which is why regular (and prompt) maintenance ensures that the property remains in good condition, …
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By Ken Murai, CEO of FacilGo For years, maintenance in property management has operated with fragmented scheduling and inconsistent outsourcing decisions. Many companies rely on on-site teams to handle work orders manually, often leading to delays, unnecessary outsourcing costs, and inefficient technician utilization. At FacilGo, we’ve seen firsthand how companies that centralize scheduling and outsourcing …
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Use AI to Streamline the Maintenance Pipeline and Improve Results By Ken Murai, CEO of FacilGo Everyone in property management knows how maintenance requests go: A resident flags an issue, and a staff member hustles to reply to the resident, then sends staff or an outside contractor to take care of the problem ASAP. But …
Optimal Results for Maintenance Teams and Outsourcing By Ken Murai, CEO of FacilGo Efficiency is the best way to succeed in an evolving residential property management industry. Companies can centralize scheduling and outsourcing to streamline their operations, a crucial strategy for minimizing costs and response times while maximizing workforce productivity. During a recent 20 for …
Resident satisfaction can make or break a company’s reputation in property management. Traditional call centers, often reliant on outdated IVR (Interactive Voice Response) systems and human agents, struggle to meet the growing demands for efficiency, responsiveness, and cost-effectiveness. Enter AI-powered call centers – a transformative solution reshaping how businesses interact with residents. Here’s why AI-powered …
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Centralized maintenance enables a multitude of benefits to organizations, enhancing overall efficiency and productivity. With the talent pool shrinking and a maintenance staff turnover rate as high as 65%, consolidating maintenance activities under a single solution eliminates context switching and efficiently allocates staff workload. Properties can achieve a streamlined workflow where tasks are prioritized and …
Explore how AI is revolutionizing call centers by enhancing efficiency, reducing costs, and improving customer satisfaction. The Role of AI in Modernizing Call Center Operations Artificial Intelligence (AI) is playing a pivotal role in transforming call center operations. By automating repetitive tasks, AI allows human agents to focus on more complex issues requiring personal interaction, …
The challenges affordable housing providers face can be demanding. Managing hundreds of work orders, tight budgets, navigating HUD’s new NSPIRE inspection regulations, and ensuring resident well-being is a lot to juggle. Legacy systems, outdated processes, and potential non-compliance fines can make these challenges even more daunting. How Tech Can Help with Pre-NSPIRE Inspections HUD’s new …
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