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Few investments can be as rewarding or lucrative as owning residential real estate. Not only because, as Lex Luthor said, “Land is the only thing they’re not making any more of,” but because helping people find homes and running the most efficient business possible can be personally gratifying. But investors can become so fixated on …

The Real Cost of Maintenance Read More »

Increasing Net Operating Income (NOI) is a primary goal for property operators managing apartment buildings, multifamily units, or rental homes. One effective strategy to achieve this is through regularly scheduled, predictable maintenance. This approach not only ensures the longevity of the property but also enhances tenant satisfaction, reduces unexpected costs, and ultimately boosts NOI. Regular …

Increasing NOI with Maintenance Read More »

In the evolving landscape of residential property management, the integration of Artificial Intelligence (AI) into maintenance call centers is revolutionizing the way property managers and residents interact. Traditional call centers, which are often plagued by long wait times, inefficiencies, and miscommunications between staff and residents, are being transformed into streamlined, responsive, and highly efficient hubs …

Reinventing the Maintenance Call Center with AI Read More »

One of the best ways for companies to manage their costs and improve their overall efficiency is by centralizing their maintenance operations. This can lead to significant improvements in cost savings and overall service quality – but it requires a commitment to creating repeatable processes and leveraging data. Here are some strategies that can help …

How Companies can Successfully Centralize Maintenance Read More »

The key to success in any industry is scalability. Companies that can streamline their operational costs have a massive advantage when they expand because they don’t have to double their costs every time they double the size of their businesses. The residential property industry is no different, which is why savvy operators of multifamily and …

The Future of Maintenance: Specialized Teams Servicing Multiple Properties Read More »

Understanding the Role of Property Upkeep in Resident Retention Maintenance is a fundamental aspect of property management that directly impacts resident satisfaction – and renewal rates. In multifamily properties, the quality of maintenance can significantly influence the overall living experience, which is why regular (and prompt) maintenance ensures that the property remains in good condition, …

The Impact of Maintenance on Multifamily Renewal Rates Read More »

By Ken Murai, CEO of FacilGo For years, maintenance in property management has operated with fragmented scheduling and inconsistent outsourcing decisions. Many companies rely on on-site teams to handle work orders manually, often leading to delays, unnecessary outsourcing costs, and inefficient technician utilization. At FacilGo, we’ve seen firsthand how companies that centralize scheduling and outsourcing …

The Smart Way to Centralize Scheduling and Outsourcing in Maintenance Read More »

Use AI to Streamline the Maintenance Pipeline and Improve Results By Ken Murai, CEO of FacilGo Everyone in property management knows how maintenance requests go: A resident flags an issue, and a staff member hustles to reply to the resident, then sends staff or an outside contractor to take care of the problem ASAP. But …

Smarter Intake, Stronger Teams Read More »

Optimal Results for Maintenance Teams and Outsourcing By Ken Murai, CEO of FacilGo Efficiency is the best way to succeed in an evolving residential property management industry. Companies can centralize scheduling and outsourcing to streamline their operations, a crucial strategy for minimizing costs and response times while maximizing workforce productivity. During a recent 20 for …

The Power of Centralization Read More »