FacilGo Expands Residential Property Service Platform with AI Call Service Center, Resident Chargeback Processing, Data Warehousing, and Internal Support
New features enhance the AI-driven solution that streamlines maintenance and resident relations to save property owners on repairs and supply-chain costs
San Francisco – April 30, 2025 – FacilGo, the ultimate AI-driven maintenance, renovation and procurement solution for the multifamily and single-family property markets, has added critical new components to the platform that is revolutionizing how property owners maximize ROI and streamline maintenance and repairs. These new features expand the leading platform for renovation, maintenance, and call centers in the multifamily, single-family, student housing, and affordable housing property industries.
“Maintenance in the property industry is a broken process, and companies are suffering because they don't have good systems in place to handle one of the most expensive and important parts of their business,” says FacilGo Founder and CEO Ken Murai. “We built the FacilGo platform to help property managers improve the performance of their assets through capital management and increased team efficiency, and these powerful new functions empower property management companies to manage, analyze and control every step of the maintenance process.”
One new feature, AI-powered Call Center Assist, streamlines operations to increase resident satisfaction by answering all calls and escalating high priority issues while reducing the amount of calls that need to be handled by staff. This allows property professionals to offer 24/7 resident support, with custom responses based on user best practices that increase self resolution, eliminate duplicate service requests, and escalate high priority issues immediately.
FacilGo’s AI-powered Resident Chargeback solution allows property teams to find, process, and charge residents for damage in a timely manner, Increasing the likelihood of proper compensation. The limited number of likely chargebacks are presented to the appropriate personnel for verification and approval before the charges are posted to the resident ledger. Instead of waiting to garnish security deposits at the end of the lease, FacilGo’s AI-powered Resident Chargeback solution presents the chargebacks in a timely manner, thus better ensuring the chance to be compensated for damages and services not covered by the lease while providing timely actions that help to improve resident behavior.
Maintenance is dependent on skilled labor and materials, and the traditional maintenance model just doesn’t work due to labor shortages and rising costs. The FacilGo platform helps residential property managers drastically improve the performance of all assets by streamlining all maintenance and management processes, reducing resident turnover and improving resident retention, and giving user access to a unique marketplace for goods and expert labor.
About Facilgo
FacilGo is an all-inclusive AI-enhanced platform for residential rental property turnover, renovation, maintenance, and call centers. The FacilGo platform streamlines work orders, procurement, services, bidding, capex/renovation management, inventory/fixed asset management, and invoicing into a seamless process within a single database to maximize NOI and ROI. FacilGo solutions have seen amazing results at properties across North America and are trusted by property companies with as few as 500 and as many as 200,000 units.
Press Contact:
Cameron Thomas
For FacilGo
cameron@verbfactory.com
About The Author
Brand Chandler
Brad was the Industry Principal responsible for driving sales and development of Yardi’s Procure to Pay solution. Prior to Yardi, Brad was VP of Product Management at SiteStuff until the acquisition by Yardi in 2007. Brad brings over 25 years of seasoned leadership in the SFR and MF property technology market. He has a degree in Mechanical Engineering from the Virginia Military Institute, a Masters in Engineering Management from St. Martins’ College, and a Masters in Business Administration from the University of Texas at Austin. Brad also served as an officer in the United States Air Force.
