Call Center Assist
AI-powered Call Center Assist from FacilGo streamlines operations to transform resident satisfaction.
Automate repetitive tasks, provide 24/7 resident support, reduce operating expenses, personalize the resident experience, and escalate easily to human agents.
The value you get with Call Center Assist
AI-driven chat over phone or text
Maintenance request prioritization
Automated escalation
Improved resident satisfaction
24/7 support
- Friendly AI chatbot guides residents through a maintenance request process
- Automatically prioritize emergencies and outsource after work hours
- Suggest at-home solutions for basic issues to reduce work orders
- Save time for admin team members to perform key tasks
- Eliminate duplicate service requests
Resident Chargeback Detection
AI-assisted detection of resident chargebacks to avoid paying for extraordinary damages.
Get an early start on ensuring occupants pay their fair share when you identify chargebacks during residency to make sure work order charges go where they belong.
How you save with Resident Chargeback Detection
Early detection
Clear communication
Accurate assessments
Faster execution
Efficient repayment
- Find, process, and charge residents for damages in a timely manner
- Increased likelihood and frequency of fair compensation
- Chargebacks are presented to the appropriate personnel for verification
- Ensures reasonable compensation for damages not covered by the lease
- Incentivize responsible occupancy
Maintenance and Maintenance Plus
The Maintenance and Maintenance Plus software solutions from FacilGo empower property owners to centralize, automate, analyze, and optimize everything about their maintenance, inspection, and turnover best practices.
Only FacilGo pairs full visibility on every transaction with a 35% drop in maintenance costs.
Everything you get with Maintenance and Maintenance Plus
Work Order Scheduling & Processing
Mobile Inspections
Dashboards for Dynamic Turns and Status Monitoring
Communications Tracking
Procurement Management
Exclusive FacilGo Supplier Network
Inventory management
Fixed Assets
Smart Scheduling and Routing
Maintenance Plus
Bid and Contract Management
Maintenance Plus
- Simplified scheduling and united communications
- Dashboard insights for faster worker orders
- Mobile app supercharges and staff/supplier efficiency
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Streamlined inspections and rich dashboards for even faster turns
(Maintenance Plus) -
Exclusive FacilGo Supplier Network access
(Maintenance Plus)
Capital & Renovations
Easily plan, model, execute, and evaluate your property projects with FacilGo Capital & Renovations software.
Our all-in-one platform guides your team through every step of renovations and capital projects, automated into a seamless user experience across web and mobile interfaces.
Here’s what you get with FacilGo Capital & Renovations
Advanced Planning & Financial Modeling
Mobile Inspections
Online Collaboration
More Efficient Execution
Real-time ROI Analytics
Spending Control
Bid to Contract Management
Rich Documentation
Invoice management
Procurement
- Compare results to planning numbers to hit ROI payback goals
- Interactive collaboration with supplies to track progress
- Intuitive renovation from planning to execution
- Advanced financial modelling and analysis
- Invoice management and procurement
