Maintenance and Maintenance Plus

Maintenance and Maintenance Plus offer simplified scheduling, unified communications, and dashboard insights. Both solutions include a mobile app to supercharge staff and supplier efficiency. For property owners with teams of roving technicians, Maintenance Plus also includes smart scheduling and routing, access to FacilGo's supplier network, and bid and contract management.

FacilGo allows clients with distributed portfolios to define a property hierarchy. The platform tracks data from top to bottom and can allocate staff and trade resources to properties at any level in the hierarchy.

Electronic marketplaces reduce costs by centralizing approved catalogs, standardizing items, implementing contractual pricing, enforcing budget checks with POs, and using approval workflows to guide compliant purchasing. E-invoicing eliminates paper, lost invoices, and payment delays. Automatic PO-to-invoice matching verifies SKU, quantity, and price, reduces manual review through auto-disputes, and enables faster approval and submission to accounting.

The FacilGo maintenance platform supports the complete property maintenance process, including service request intakes, inspections, work orders, procurement and invoicing, turns, inventory management, fixed asset management, contract pricing, and resident chargebacks.

Users can create work orders in the PMS via the FacilGo AI Call Center or directly in FacilGo. Each WO is triaged, prioritized, and assigned to a technician or trade partner. Techs use a mobile app to check in and out, add photos and comments, and complete work. Residents can e-sign and receive surveys. WOs can pull inventory or trigger purchases. Managers review results to close WOs. AI proposes resident chargebacks, and approved charges post to the PMS ledger.

The FacilGo mobile app is a core component of the platform. Compatable with iOS and Android devices, the app enables on-site staff to view inspections, work orders, task schedules, inventory, and fixed assets. Users mark tasks as complete as they go.

Suppliers use the mobile app to process inspections, work orders, quotes and orders. They can add pictures and notes, send messages and contact the resident when appropriate.

FacilGo supports all types of inspections, including move-in/move-out, property level, due diligence, NSPIRE, and preventative maintenance inspections. The Maintenance platform enables property managers to define inspection types and frequencies to support a preventative maintenance program. Inspections can be completed by staff or by residents directly from the app. Dashboard widgets help managers track preventative maintenance program progress. For all inspections, users can add pictures, include comments, and assign ratings.

Maintenance categorizes and prioritizes work orders as soon as they're created. To ensure work orders never get lost, clients can enable auto-allocation. Widgets also allow clients to track WOs and assign staff to WOs that are not yet assigned. The prioritization algorithm pushes critical WOs to the top of the schedule and assigns it to the earliest available person with the appropriate skillset. Once the technician is on-site, they have access to all work orders related to that same home or unit.

Smart scheduling reviews all work order attributes (category, subcategory, priority, and location) and compares those attributes to technician attributes (skill set, availability and location). It allocates work orders to the appropriate technician, then executes route optimization to identify the most efficient route. The route optimizer takes into consideration sills matching, priority, technician start and end locations, and traffic to generate the optimal schedule. The platform pushes the resulting schedule to the technician's mobile device.

Maintenance and Maintenance Plus help manage the vendor bidding, contract, and approval process. Users can create quote requests for any service need and the platform automatically shares the request with numerous vendors. Clients can turn the quote into an order, price list, or contract directly in the platform. With Maintenance Plus, users can send a work order to a trade service even when they don't have a Not to Exceed amount for the WO category.

Maintenance Plus is ideal for portfolios with low resource utilization and property managers that have trouble hiring maintenance technicians. Maintenance Plus enables managers to efficiently leverage teams of roving technicians across dispersed portfolios. Additionally, for managers that struggle to hire for certain skillsets, like HVAC or plumbing, Maintenance Plus offers access to the FacilGo Supplier Network, as well the technology to efficiently allocate work to vendors and assess completion.