FacilGo Call Center Assist
AI-Powered Call Center Assist for Better Call Center Service and Increased Cost Savings
FacilGo’s AI-powered Call Center Assist is transforming how you interact with residents, streamlining operations, and enhancing resident satisfaction. Our AI-powered solution can automate your staff’s repetitive tasks, provide 24/7 resident support, reduce operating expenses, personalize the resident experience, and escalate to human agents when appropriate.
- Identify true emergencies to prioritize repairs and deploy on-call staff efficiently with different rules during the business day versus off-hours
- Automate triaging, scheduling, and outsourcing to optimize your staff activities
- Match and schedule the correct skillset to the job for in-house and 3rd party suppliers
- Leverage AI detection to identify and automatically transfer calls with high anger potential or repeated live agent requests from the caller
- Increase resident satisfaction through simplified request options: call, email, text, or submit via FacilGo's resident portal
See It In Action
Contact us for a demo and see how FacilGo can save you money and increase your operational efficiency.
