FacilGo Maintenance and Maintenance Plus
Improve Resident Satisfaction and Owner/Operator NOI
The FacilGo Maintenance and Maintenance Plus software solutions enable Single-Family Rental (SFR), Multifamily (MF) and Student Housing (SH) operators to centralize, automate, monitor, analyze, and continuously optimize the end-to-end maintenance, inspections, and turns processes. FacilGo is the only platform that tracks every transaction so your team has complete visibility and all the data you need to improve resident satisfaction while reducing costs. Our customers see up to a 35% reduction in overall maintenance costs.
- Maintenance leadership has the rich data they need to analyze and optimize the maintenance process to improve quality while lowering costs.
- Central maintenance coordinators become more efficient as they spend less time manually coordinating schedules and tracking work order progress and more time on strategic initiatives that drive improved resident satisfaction.
- Field staff and vendor satisfaction increases as paperwork is eliminated and they become more efficient, optimally routed to the residence with the right skills, tools, and inventory. They can document, take photos and close out the work order from the field.
- Your IT team can easily integrate FacilGo solutions to your existing systems with rich APIs, flexible configurations and pre-built integrations with the leading PMS and accounting software systems.
FacilGo Maintenance Software Solution
The FacilGo Maintenance Solution is our foundational, centralized maintenance, inspections, and turns software for operators who have on-site maintenance staff at each property to handle basic maintenance tasks with the ability to outsource complex tasks to third-party service suppliers.
Key Capabilities and Benefits
Work Order Scheduling
Mobile Inspection
Work Order Processing
Status Monitoring Via Dashboard
Dynamic Turns Dashboard
Communication Tracking
Procurement Management
FacilGo Supplier Network
Simplified Scheduling and Unified Communications
- Generate work orders from service requests, inspections or the PMS
- Easily schedule/assign work orders to staff or vendors
- Spend less time triaging and coordinating Schedules
- All communications tracked with the work order
Dashboard Insights for Fast Work Order Closure
- Real time WO status across units and properties
- Measure staff and vendor performance
- Track all maintenance costs and easily add chargebacks
- Increased resident, staff and vendor satisfaction
- Dashboards are customizable to match your process
Mobile App Supercharges Staff/Supplier Efficiency
- Staff and suppliers can work connected or offline
- Receive updated assignments and schedules
- Document work orders with pre- and post- photos
- Procure approved products directly in app
- Progress work orders from the field
The fact that both vendors and field staff have the FacilGo mobile app and that it is synchronized with the web interface used by maintenance leadership has been a game changer for us. The ability to use a mobile app to progress the work order from the residence with photos, procure approved products really helped streamline our process. And the bonus is that whether the field teams are well connected, poorly connected or not connected at all, they can still use the app to get their job done.
Streamlined Inspections and Rich Dashboards for Faster Turns
- Move-in/outs and preventative inspections via mobile app
- Next Steps guides staff and standardizes your process
- Easily add resident charge backs
- Real time make-ready status via digital turns dashboards
Exclusive Marketplace and Supplier Network
- Maintenance coordinators spend less time finding quality suppliers
- Suppliers integrated directly into the ecosystem
- Residents and staff rate suppliers
- Manage all invoices with option to pay electronically
FacilGo Maintenance Plus Software Solution
FacilGo Maintenance Plus is our software solution designed to address the distributed maintenance challenge for SFR and MF operators with scattered units across multiple markets. Our software solution has all the capabilities of FacilGo Maintenance, “plus” several key enhancements.
Additional Capabilities and Benefits
Smart Scheduling
Bid and Contract Management
Smart Routing
Smart Scheduling for Distributed Maintenance
- Intuitive drag and drop scheduling on the calendar to improve dispatch efficiency
- Scheduling based on priority, skills, availability and location
- Centralized view of work allocation to staff and vendors across your market
Before FacilGo I was spending about 70% of my time coordinating and triaging schedules for staff and suppliers. With the centralization and Smart Scheduling provided by FacilGo Maintenance Plus, I now only spend about 10% of my time on those mundane tasks. As a result, I’ve been able to turn my attention to improving our overall maintenance process to help improve resident satisfaction. This has also improved my own job satisfaction as well.
Smart Routing to Optimize Your Staff’s Maintenance Journey
- Increases efficiency of mobile staff
- Best route based on scheduled appointments and traffic
- Combine with Smart Scheduling to accommodate unexpected delays to reschedule/reroute
- Share skilled resources across properties for improved efficiency
Centralized Bid and Contracts Management for Spend Control
- All contracts in a single, centralized repository
- View any contract by property and user hierarchy
- Send requests to / receive bids from multiple suppliers
- Convert bids to electronic contracts or purchase orders
- Supports budget encumbrances and lien waivers
At FirstKey Homes, we strive to deliver great service to our residents. FacilGo Maintenance Plus has allowed us to improve our resident experience and complete work orders more quickly, while achieving a reduction in maintenance costs. Furthermore, FacilGo's ability to integrate flexibly with our processes and scale to support our nearly 53,000 homes has been critical to this mission.
Facilgo
FacilGo Maintenance Automation
Facilgo
Inspections and Turns Automation
Optional Add-on Modules
Inventory and Fixed Asset Management
- An optional module for those with warehouse inventory
- Alert field staff to pull inventory instead of purchasing
- Track age, location and warranty info for all fixed assets
- Support capital budget preparations with useful life metrics
- Simplify warranty submission and management
About the FacilGo Enterprise Software Platform (ESP)
The FacilGo Maintenance and Maintenance Plus solutions are built atop the FacilGo Enterprise Software Platform (FacilGo ESP). FacilGo ESP supports rich web and mobile applications, is hosted in Google Cloud, and boasts a highly secure and scalable enterprise data warehouse and transaction engine. Every step in the capital and renovation process and associated data is captured and recorded as a transaction. All transactions are linked together and data from the previous transaction informs the next step to ensure a holistic process where every transaction and communication is tracked and visible so that no detail falls through the cracks. FacilGo ESP was built with scale in mind and its modern software architecture can grow with you from hundreds to tens of thousands of residences. With full SOC2 compliance, FacilGo offers enterprise-grade security across all software and internal processes, ensuring your data is safe. FacilGo ESP leads the industry with rich APIs and integrations with the leading PMS and accounting platforms. Only FacilGo offers an end-to-end, enterprise-grade platform that supports web and mobile applications to support the full ecosystem of internal staff, suppliers, and residents.
See It In Action
Contact us for a demo and see how FacilGo can save you money and increase your operational efficiency.
