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Achieve Smarter, Profitable Maintenance Through AI

Forget the days when “maintenance” was synonymous with budget drains and resident complaints. In the age of smart tech, savvy property owners and managers are turning their maintenance programs into profit centers. And the secret weapon? AI-powered platforms like FacilGo. Unleash Hidden Revenue AI-Powered Call Center Revolution for Better Value One Platform for All Your …

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AI Makes Call Centers More Efficient for a Lower Cost

As the landscape of multifamily and single-family rentals evolves, the demand for innovative solutions to accommodate their changing requirements becomes increasingly important. Expectations are soaring. Residents demand immediate, personalized attention, and call centers face the daunting challenge of managing high call volumes and diverse inquiries. Efficiently deploying appropriately skilled staff, efficiently and accurately triaging issues, …

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Now is the Time to Automate Maintenance Operations

The rising tide of high interest rates is reshaping the real estate rental investment market, creating an imperative for multifamily (MF) and single family rental (SFR) executives to inspect their strategies and navigate the current market environment carefully. Shifting From Growth to Efficiency The current economic climate is making borrowing more expensive and capital-intensive projects and …

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The Challenge of Maintenance in a Multi-PMS Environment

Many Single-Family rental (SFR) and Multifamily (MF) rental owners opt to outsource the operations of their properties to third-party property managers. Owners, whether institutional investment funds, investor groups, or individuals, typically want to focus their energies on analyzing and making investments to maximize return and do not have the time nor skills to manage daily …

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Renovation Challenge: Reducing the unknowns and unexpected – Part 3: Predictability

In this final post of a three-part series from the 2023 NAA Apartmentalize panel session entitled Renovation Challenge: Reducing the unknowns and unexpected, we focus on predictability in renovation programs. The NAA panel featured Daniel Kughen, SVP Construction and Facilities at The Barvin Group; Kyle Smith, SVP and Managing Partner at Guardian Construction; and Mike …

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What Multifamily Can Learn From Single-Family Processes and Technology

In the ever-evolving landscape of property management, there are some valuable lessons to be learned from the single-family rental (SFR) market by multifamily (MF) owners and operators. This blog dives into the realm of maintenance processes and technology, shedding light on how MF operators can benefit from some of the practices employed by their SFR …

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Renovation Challenge: Reducing the unknowns and unexpected – Part 2: Tech Tools 

We continue the conversation from the Renovation Challenge: Reducing the unknowns and unexpected session that took place at NAA Apartmentalize on June 8 in Atlanta, GA. In our last post, the topic was To Renovate or Not to Renovate: That is the question. This time we focus on technology tools used in the renovation process. …

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Renovation Challenge: Reducing the unknowns & unexpected

Four Multifamily industry leaders convened on June 8 at NAA Apartmentalize in Atlanta, GA for a renovations panel session to discuss reducing the unknown and unexpected during the renovation process.  Brad Chandler, SVP of Sales and Operations at FacilGo moderated a panel made up of Daniel Kughen, SVP Construction and Facilities at The Barvin Group; …

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How Maintenance Software Can Streamline Insurance Claims

How Maintenance Software Can Streamline Insurance Claims

In the single-family rental (SFR) and multifamily (MF) rental markets, insurance claims play a vital role in safeguarding property owners, managers and residents against unforeseen damages and losses. Managing insurance claims efficiently and accurately is of utmost importance to these parties. Property owners and managers strive to streamline and tighten the claims process to minimize …

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Five Tips for Managing Multifamily Renovations In The Current Environment

Five Tips for Managing Multifamily Renovations in the Current Environment

To stay competitive in the multifamily market, it requires not only great customer service but staying current with design and architectural trends that will modernize the look of your property, improve the residential experience and, ultimately, increase rents and the value of your asset. Even in this more difficult environment of higher interest rates, renovations …

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